如果包裹出現延誤，賣家需主動告知買家包裹目前的狀態。一方面讓買家知道你仍然在關心他的包裹，讓買家感受到你的真誠服務;另一方面讓買家了解是由于海關等客觀原因造成包裹運輸的延誤，不在雙方的可控范圍之內，從而讓買家理解國際貨運時間較長。

　　Dear_________,

　　Thank you for purchasing our ________.

　　First of all, please accept our apology for item delaying and you won’t receive the item at the estimated time.

　　Sincerely, we’ve kept monitoring your item from the day it was shipped. But we find out that its current status as ‘Foreign International Dispatch’, which means it requires a few more days on the transits or for customs declaration.Your package can be tracked on the USCustomerhttp://www.usps.com.

　　Sorry again for any inconvenience has been caused to you; please feel free to contact us if there’s anything we can help

　　Best Regards,

　　Seller ID or Seller Name

　　如果您的買家不是美國買家，以下為其他國家的海關查詢網址，您可在郵件中做相應修改：

　　●CA Customer:http://www.canadapost.ca/Personal/Tools/Track/ItemSingle.aspx

　　●UKCustomer:http://track.royalmail.com(Only show delivery date)

　　●DE Customer: Call 0049-69-97502140

　　●FR Customer:http://www.chronopost.fr/transport-express/livraison-colis/accueil

　　●BrazilCustomer:http://www.correios.com.br/servicos/rastreamento/internacional/default.cfm

　　●AU Customer:http://ice.auspost.com.au/

（來源：外貿日報）